Refund policy

Exchange Policy

• Eligibility: We only offer exchanges for items that are either destroyed or have leaked during shipping. Due to the nature of our products, returns are not allowed.

• Initiating an Exchange: To initiate an exchange, please contact us within [specify time frame, e.g., 7 days] of receiving your order at [insert contact information]. Provide your order number, photos of the item's condition, and any other details about your case for a faster resolution.

• Processing Exchanges: Upon receiving your exchange request and evaluating the condition of the items, we will send you an email to notify you of the approval or rejection of your exchange. If approved, the replacement item will be shipped to you at no additional cost.

• Limitations: Exchanges are subject to availability of the same product. If the item is no longer available, we will contact you to discuss alternative solutions.

3. Non-Returnable Items Due to the nature of our products, we do not accept returns. All sales are final, except in the case of products damaged during shipping which are eligible for exchange as described above.

4. Contact Us For more information about our shipping and exchange policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@naturallycrowneduniverse.com.